Refund policy

RETURNS & REFUNDS

If you are not completely happy with your purchase, we are happy to offer a full refund on items returned within 14 days of delivery. Please note that all return postage costs are the responsibility of the customer.

If your item arrives damaged or faulty, please email us at info@romara.co.uk with your order number and a photo, and we will arrange a replacement or full refund, including postage.

CONDITION OF RETURNS
All items must be returned in new, unworn, unwashed and unused condition, with the original garment tags still attached and in their original packaging.
We will not accept returns of non-faulty items that have been worn, washed, used or have had their tags removed. In such cases, we will let you know and the item(s) will be sent back to you.

NON-RETURNABLE ITEMS
For hygiene reasons, socks, tights, bibs, dummies and underwear cannot be returned once their packaging has been opened.

HOW TO RETURN
1. Follow the return instructions on the packing slip included in your parcel. You will find our return address there.
2. Your packing slip must be included inside your return. Returns received without a packing slip may be delayed or cannot be processed.
3. Send your return within 14 days of delivery.
If you no longer have your packing slip, email info@romara.co.uk before sending your return and we will send you the details.

SENDING YOUR RETURN
Please return your item(s) in their original packaging, placed inside a suitable outer parcel so they are not damaged in transit.
We strongly advise using a tracked or signed-for postal service, as we are not able to refund returns that are lost in the post. Please keep your proof of postage until we confirm that we have received your return.

EXCHANGES
We do not offer exchanges. If you need a different size or style, please return your item for a refund and place a new order.

CANCELLATIONS
If your order has not yet been dispatched, we can cancel it and refund you in full. Please email info@romara.co.uk as soon as possible with your order number. Once your order has been dispatched, it cannot be cancelled, but you can return it within 14 days of delivery as described above.

REFUNDS
Once your return arrives, we will check the item(s) and confirm whether your return has been approved.
If you return your whole order, the standard delivery charge will also be refunded. Delivery charges are not refunded for partial returns, and any extra paid for express delivery is non-refundable.
Approved refunds are made to your original payment method within 14 days of your return arriving.